🛒 Order & Return Policy
At The Tech Zone, we want your shopping experience to be simple, safe, and satisfying. Below is everything you need to know about placing an order and how we handle returns.
🛍️ How to Place an Order
Placing an order on TheTechZone.org is quick and easy:
Browse our collection of mobile accessories, gadgets, and gaming products.
Select the item(s) you wish to purchase.
Add to Cart and proceed to checkout.
Enter your details (name, address, contact info).
Choose your payment method (Cash on Delivery, Payment by card, etc.).
Confirm your order — and that’s it!
You’ll receive a confirmation email with your order details shortly after placing it.
🚚 Shipping & Delivery
We process and dispatch orders within 1–2 business days.
Delivery times may vary by location but typically range between 2–5 working days.
Orders placed on weekends or holidays will be processed on the next business day.
Shipping charges (if any) will be shown at checkout.
🔄 Return & Exchange Policy
We understand that sometimes things don’t go as planned — and we’ve got your back.
✅ Eligible Returns
You may request a return or exchange if:
The item is damaged, defective, or incorrect.
The product is unused and in its original packaging.
You contact us within 3 days of receiving the product.
❌ Non-Returnable Items
We cannot accept returns for:
Products that have been used, damaged, or altered after delivery
Personal care or hygiene products (e.g., earphones, worn wearables)
Items without original packaging or missing accessories
🔁 How to Request a Return
To initiate a return or exchange:
Contact our support team at info@thetechzone.org or via WhatsApp at +923169503892
Provide your order number, reason for return, and photo evidence if needed.
Our team will guide you through the return process.
Once your return is approved and the item is received back, we will:
Send a replacement, OR
Issue a refund or store credit, depending on your preference.
💵 Refunds
Refunds are processed within 5–7 business days after the return is received and approved.
Refunds will be issued to your original payment method (or via bank transfer for COD orders).
📦 Order Cancellations
Orders can be canceled before dispatch only.
Once shipped, cancellations are not possible — but you can request a return after delivery (if eligible).
Need Help?
We’re here to make sure you’re happy with your purchase.
For any issues related to orders or returns, contact our support team:
Email: ikram.mercy@gmail.com
Email: info@thetechzone.org
📞 Phone/WhatsApp:+923169503892
Address:Ghari Anayat abad Gulbahar Peshawar, Pakistan
📍 Business Hours: Monday to Friday, 9:00AM – 6:00pm
The Tech Zone — Shop Smart. Stay Connected. Game On.
What we do for you?
We believe in quality over everything. Every product in our store — from mobile accessories to gaming gear — is handpicked and tested to ensure it meets our high standards. No knock-offs, no compromises — just the best for our customers.
Our relationship with you doesn’t end after checkout. Whether you need help choosing the right product or resolving an issue, our team is always ready to help. We believe in honest service and long-term trust.
Questions during the day? Need help with an order? Our support team is here for you during working hours, Monday to Friday. While we may not be available on weekends, we’ll always get back to you as soon as possible during the next business day. Your satisfaction is our priority!
The Tech Zone specializes in:
Mobile Accessories – Cables, chargers, power banks, phone holders, and more.
Smart Gadgets – From smartwatches to wireless earbuds, we offer what’s trending.
Gaming Consoles & Accessories – PlayStation, Xbox, Nintendo gear, controllers, and pro-level gaming peripherals.
Lifestyle Tech – Everyday tech essentials that make your life easier and cooler.
Q: Do you offer cash on delivery?
A: Yes, we offer COD in selected areas. You’ll see available payment methods at checkout.
Q: How long does delivery take?
A: Local orders typically arrive within 2–5 business days. Delivery time may vary by region.
Q: Can I return a product?
A: Yes, if the item is eligible for return and within the return period. Check our Return Policy for full details.
1. Product Recommendations
We help you choose the right tech gear based on your needs and budget.
2. Fast Shipping
We dispatch your orders quickly so you don’t have to wait long to enjoy your purchase.
3. Secure Payments
Your payments are processed through trusted and secure channels.
4. Tech Support
Stuck setting up a gadget or not sure how it works? Reach out — we’ll guide you step by step.
5. After-Sales Assistance
If something’s not right, we’ll help resolve it — from warranty support to exchanges.
Hour Of Operation
| Monday: | 9:00AM-6:00PM |
| Tuesday: | 9:00AM-6:00PM |
| Wednesday: | 9:00AM-6:00PM |
| Thursday: | 9:00AM-6:00PM |
| Friday: | 9:00AM-6:00PM |
| Saturday: | Closed |
| Sunday: | Closed |
Career
If you’re enterested in employment opportunities at The Tech Zone, please email us: info@thetechzone.org